Managed IT & Service Desk
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MSP Complete |
MSP Complete Advanced |
MSP Complete Plus |
| Includes Premium SLA |
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| Unlimited 24×7 Access to Service Desk |
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| Includes Premium SLA |
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| Live Chat Support |
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| TXT To Ticket |
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| Third Party Vendor Support * |
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| 24×7 Proactive Monitoring and Alerting |
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| Client Documentation Portal |
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| Secure Password Vault |
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| Unlimited Onsite Remediation |
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| Microsoft 365 / Gsuite Administration & Management |
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| Full Back-Up Management* |
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| Pre-Scheduled On-Site Support Visits |
Optional |
Optional |
Optional |
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Strategic Advisory & Rerporting
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MSP Complete |
MSP Complete Advanced |
MSP Complete Plus |
| Unlimited Access to Expert IT Consulting |
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| Dedicated Account Manager |
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| Custom Live Analytics Dashboard |
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| Issue Trend Analysis |
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| Monthly Program Reporting |
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| Monthly Program Analytics |
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| Quarterly IT Infrastructure Assessment and Strategic Roadmap |
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| Dedicated Virtual Chief Information Officer (vCIO) |
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Managed Security Services
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MSP Complete |
MSP Complete Advanced |
MSP Complete Plus |
| Managed EndPoint Protection / AntiVirus / AntiMalware |
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| Managed EndPoint Web Security & Content Filtering |
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| Managed EndPoint DLP |
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| Managed Ransomware Protection |
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| Managed Peripheral Control (e.g. USB) |
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| Managed EndPoint Detection & Response (EDR) |
Optional |
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| Managed Advanced Threat Detection & Resposne |
Optional |
Optional |
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| Email Security*** |
Optional |
(ATP Plan 1) |
(ATP Plan 2) |
| Email Security With Advanced Threat Response |
Optional |
Optional |
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| DarkWeb Credential Monitoring |
Optional |
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| Phishing Simulation |
Optional |
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| Security Awareness Training |
Optional |
Optional |
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| SIEM With 24×7 Security Operations |
Optional |
Optional |
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| MFA & SSO Services |
Optional |
Optional |
Optional |
| Incident Response Retainer with 24×7 SLA |
Optional |
Optional |
Optional |
| File Integrity Monitoring |
Optional |
Optional |
Optional |
| Threat Hunting |
Optional |
Optional |
Optional |
| Ongoing Security Program management |
Optional |
Optional |
Optional |
| Security Advisory services |
Optional |
Optional |
Optional |
| Policies & Procedures |
Optional |
Optional |
Optional |
| Annual Penetration Testing |
Optional |
Optional |
Optional |
| Monthly Vulnerability Scanning |
Optional |
Optional |
Optional |
| Monthly Password Auditing |
Optional |
Optional |
Optional |
| Annual Incident Response Readiness |
Optional |
Optional |
Optional |
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Cloud Services
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MSP Complete |
MSP Complete Advanced |
MSP Complete Plus |
| Office 365 License Included: |
Optional |
E3 |
E3 |
| -OneDrive Cloud File Storage |
Optional |
Unlimited |
Unlimited |
| -Office Applications |
Optional |
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| -Mobile Device Management |
Optional |
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| Azure Active Directory License Included: |
Optional |
Premium P1 |
Premium P1 |
| -Self-Service Password Reset |
Optional |
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| -Single Sign-On |
Optional |
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| Conditional Access |
Optional |
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| Cloud Back-Up |
Optional |
Optional |
Optional |
| Disaster Recovery-as-a-Service (DRaaS) |
Optional |
Optional |
Optional |
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